You may contact us through the following:
- Our 24/7 Customer Service toll free number: 8003010030
- Fax: 012- 6613514
- E-mail: [email protected]
You may activate your SMS services by contacting our customer service team, your mobile number will be activated within 24 hours during weekdays.
By contacting our customer service team to issue the certificate and send it to you within the day as per policy geographical coverage.
We require the following documents for re-imbursement submission:
1. Copy of ID / Iqama.
2. Claim form filled out completely signed by member and stamped by policy holder.
3. Original or copy of itemized payment invoices and receipts.
4. Medical prescription from the treating doctor. “Signed by doctor”.
5. Investigation results/reports. For example: laboratory and imaging.
6. Medical Report mentioning the complaint, diagnosis, and treatment.
7. For Dental Services: Please specify the tooth Number.
8. For Inpatient and Day-Case Services: Prior approval / Authorization Letter from Saudi Enaya, together with discharge Summary stamped and signed by the treating Doctor.